After payment clears, you will be able to download your patterns instantly, you will also receive an email with your account details to access your patterns later. You can save the download straight to your phone, computer or iPad so that you can access the pattern anywhere at any time! 

Please check your SPAM/JUNK folder first.  If it’s not in there, don’t worry, sometimes technology isn’t as reliable as we think. 

Please email us at contact@craftyo.com and we will check your payment and email you the pattern directly as soon as possible

Please contact us so we can change your email address and email you with your download link

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers or cash on delivery.

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

We do not charge shipping nor taxes for my PDF files wherever you are from this world

Craftyo is a green & friendly website. For environmental considerations; we don’t offer hardcopies. We leave the choice to our customers to choose if they want to print the document or not

Due to the nature of digital products, all sales of our crochet patterns are final. Once a digital pattern has been purchased and downloaded, we do not offer refunds or exchanges.

We encourage you to carefully review the pattern details, including skill level and materials required, before making a purchase.

By purchasing a digital pattern from our store, you agree to this no-refund policy and our terms of service. We appreciate your understanding and support of our digital products.

There are two ways to print from our website: You can download a copy of the pattern in Adobe Acrobat Reader PDF format to your computer and then print it, or you can print it directly from your browser.

Most computers come with Reader installed that allows you to read PDF files. You can download a free copy at https://get.adobe.com/reader/

Unfortunately I am really sorry that we are unable to print PDF patterns for you, but if you are struggling to print your pattern, or you don’t own a printer, there are some alternative options

You can take your PDF pattern to a copy or printing shop, where they will be able to print it for you. There are also online printing services available, where you can upload your PDF patterns, and they will print and post them to you for a fee.

Beginner:  Basic stitches including increasing, decreasing and finishing skills.

Easy (Beginner+):  Simple stitch patterns and/or shaping.

Intermediate: More complicated stitch patterns and charts.

Intermediate+:  More than one stitch pattern within one pattern and more involved shaping.

Experienced:  Intricate stitch and color patterns and/or involved shaping and finishing techniques.

You can contact our customer support team via email at:

contact@craftyo.com

We do our best to respond within 48 hours.